You can only buy our products online
Tuscan Clay now ships to over 200 countries! *Please note that all international orders shipping outside Italy and Japan are subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
No, once an order has been placed we are unable to add/remove/change items in an existing order. If you have any concerns about an existing order, please fill out our Contact form and provide your order number for reference.
No, once an order has been placed we are unable to alter the shipping service. If you have any concerns about an existing order, please fill out our Contact form and provide your order number for reference.
Orders that have not been assigned a tracking number may be able to be cancelled. If you need to request a cancellation on an existing order, please fill out our contact form and provide your order number for reference.
Your order will be shipped Ground Service unless you select the Express Service. Once shipped, orders are generally received within 5 business days*. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time. Tuscan Clay Lab cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
You can track your order by clicking the link found in the shipping confirmation email Please allow 2 business days to receive your shipment notification email after placing your order.
An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company. Be assured that this charge was not made on our behalf. Please contact your issuing bank/credit card for more information
If you would like to return or exchange a product purchased on our online store, please send us a mail including the order number and we will get back to you shortly. Returns and Exchanges only apply to product that has been purchased from our online store.
